Example · not a client project
Membership organisation
Membership payments stopped being re-keyed
New members paid online, then a person copied each payment into a spreadsheet and again into the membership list.
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Examples, clearly marked.
These entries show the shape of the work: a problem, a small approach, something built, and a result. They are not client projects. Names and figures are illustrative.
Example · not a client project
Field operations
The shared spreadsheet stopped being the system of record
Eight people edited one spreadsheet because the job system could not show the day in the order the team actually worked.
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Professional services
The inbox got a first sort, with a person still sending the reply
A small firm wanted a chatbot. The actual pain was sorting documents and drafting the same kinds of replies.
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